After nearly a decade of trial & error with the digital transformation of their business model, Performance Fact came to us to rethink, design and develop an intensive strategic planning and school improvement system. The system would be used to accelerate student learning through the continuous improvement of strategic planning, teaching, leadership and organizational practices.
Through a series of workshops, we dove into the complex US educational system and the specific challenges that needed to be solved. By gathering valuable information from the users, we got the insights that needed to be aligned with the stakeholders’ needs.
As we were rebuilding the platform, the whole system needed to be realigned to the core business needs of the Performance Fact. That meant that we needed to get rid of some of the core parts of the existing platform and make more room for new ones. Stakeholder workshops helped us define a clear vision of the future platform and its alignment with the business vision of the company.
One of the main goals was to significantly improve user experience, and in doing so bring joy to customers using the product. That meant that we needed to fulfill all the needs of different user groups that were using the platform for different purposes. Through user research and interviews, we defined the pain points and needs for every role.
Some of the main principles in user experience improvement were:
The platform was designed to guide educators through key components of their professional work, including:That meant that we needed to fulfill all the needs of different user groups that were using the platform for different purposes. Through user research and interviews, we defined the pain points and needs for every role.